SHIPPING & DELIVERY
BLACKPANTS holds stock of our range and we pride ourselves on providing a fast, reliable and hassle-free delivery service.
Our goal is to dispatch your online order on the same or next business day. In the unlikely event that an item is unavailable, we will contact you promptly to discuss an alternative, refund, exchange, credit or expected restock date.
PROCESSING YOUR ORDER
Oxpress orders placed before 10am on a business day will generally be processed and dispatched from our warehouse the same day.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
RECEIVING YOUR ORDER
When your parcel arrives, please check that the items received match your order.
If anything is missing, incorrect or appears to have been damaged in transit, please contact us as soon as possible so we can assist.
PROBLEMS WITH YOUR ORDER
We want you to have the best possible shopping experience with BLACKPANTS.
If you have any questions or problems with your order, please contact our Customer Service team:
When contacting us, please include as much of the following information as possible:
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Your name
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Your order number
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The date your order was placed
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Your tracking number, if available
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A brief description of the issue
Our team will investigate your enquiry and respond as soon as possible.